EXCELLIS IT – The Best Call Centre Outsourcing Service Provider

We understand that every organization requires an efficient and effective call center to succeed. We provide innovative solutions that cater to the specific needs of businesses, whether it be customer service, telemarketing, or technical support. As one of the most sought-after call center outsourcing service providers in Kolkata, India, we have successfully completed a range of projects and helped businesses improve their customer experience and productivity.

Services We Offer

At Excellis IT, we offer a range of call center outsourcing services to our clients. Our team of experts uses the latest technology and industry best practices to deliver accurate, efficient, and cost-effective solutions.

Customer Service

Our customer service solutions include inbound and outbound services, ensuring that your customers are taken care of promptly and efficiently.

Telemarketing

We provide outbound telemarketing services to promote your business, generate leads, and maximize sales.

Technical Support

Our technical support services ensure that your customers receive the assistance they need when they face any technical issues.

Appointment Setting

We offer appointment setting services to help you schedule and organize meetings, freeing up time for you to focus on core business functions.

Chat Support

Our chat support services provide customers with real-time assistance, answering queries promptly, and resolving issues effectively.

Benefits of Call Center Outsourcing Services

At Excellis IT, we provide a team of experienced professionals to handle your call center outsourcing needs. Our team comprises highly skilled individuals with a broad range of expertise and a proven track record of delivering accurate and precise work using cutting-edge tools and techniques. We keep up with the latest technological advancements and employ agile methodologies and industry best practices to ensure timely delivery and high-quality results.

Our call center outsourcing services can save businesses money by reducing manual labor, improving operational efficiency, and eliminating costly errors.

Our solutions are designed to improve customer experience and satisfaction, ensuring that businesses can focus on their core functions.

Our solutions are scalable and can be tailored to suit the needs of businesses of all sizes, allowing them to grow without worrying about outgrowing their solutions.

Our team of experts has a wealth of experience in delivering customized solutions to our clients, ensuring that they receive the best possible service.

Our solutions provide enhanced security features that are tailored to the business’s specific needs, ensuring that sensitive data is protected.

Our solutions are flexible and adaptable, allowing businesses to change and modify them as their needs change, ensuring that they stay agile and responsive to market changes.

Hiring Models

Hire skilled Experts from a leading web and software development company in Kolkata for your project to help you stay ahead in the brand-new world of innovation. Several hiring methods are available from Hidden Brains to guarantee that you have access to top personnel to fill skill gaps or handle unanticipated workload spikes.

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Excellis Managed Team

Excellis IT offers full-stack software development in India to meet your business or operational needs. 

Client Managed Team

The Excellis IT team is a group of professionals with extensive experience in the field of information technology, iOS app development, and iPhone app development.

Hybrid Model

As a leading web and software development company in Kolkata, Excellis IT provides next-generation app development services based on every platform.

Hire an Expert Online in 5 Steps

Experts for complete project lifecycle to build top software solutions.

  1. Drop an Inquiry
  2. Consult With Our Experts
  3. Select Engagement Model
  4. Sign off and Begin Work
  5. Scale Your Team

Engagement Models to Hire Experts

Select from different engagement models to hire Experts for business agility, high level of experience, and flexibility. We provide different engagement models to hire Experts exactly based on your business requirements.

 
Hire Full Time PHP Developers Full Time Hiring
Hire Part-time PHP Developer Part Time Hiring
Hire Hourly PHP Developer Hourly
Hiring
  • View Hire
    8 Hours
    4 Hours
    Hour Basis
  • Hiring Period (Min)
    1 Month
    1 Month
    25 Hours
  • Methodology
    Agile
  • Communication
    Phone, Chat, E-mail
  • Project Trackers
    Daily Reports, Basecamp, Jira, Redmine etc.
Groomly | Booking System

An innovative grooming app to build a customer-centric approach

Check out how Excellis IT helped “Groomly” build a platform for targeting the problems of booking saloon services.

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Your’s Specially | eCommerce

An eCommerce site that makes gifting convenient and quirky

Excelis IT helped their client build an eCommerce site that makes shopping for the perfect gift hassle-free.

CPSCOM | Chat Platform

App that connects a corporate team within a secure space

Team Excellis IT built a communication app that connects an office team ensuring data security and convenience.

FAQ

Frequently Asked Questions

As we have a comprehensive set of services, you may have some queries about them. Here are some of the common ones!

Call centre outsourcing services include handling customer inquiries, complaints, and support requests over the phone, email, or chat. Services may also include telemarketing, lead generation, and appointment setting.

The benefits of call centre outsourcing include cost savings, improved customer satisfaction, scalability, access to trained professionals, and 24/7 customer support.

If your business is struggling to handle customer support calls or you want to improve your customer service while reducing costs, call centre outsourcing may be a good fit for your business. Additionally, if your business is growing quickly and you need to scale your customer service operations, outsourcing can help.

You can ensure that the outsourcing company provides high-quality customer service by choosing a reputable company with a proven track record of providing excellent customer support. Look for companies with experienced agents, clear communication, and a focus on quality assurance.

Pricing for call centre outsourcing services varies depending on the service provider and the scope of services required. Some companies charge per call or per hour, while others may charge a monthly retainer. It’s important to choose a pricing model that fits your budget and aligns with your business goals.

Hire Dedicated Experts For Your Business

Join a renowned team of business analysts, designers, and testers who have produced countless successful call centre outsourcing solutions. With the help of our service delivery strategy, you may quickly and affordably obtain essential IT capabilities. Work with experts to develop your next software application and start growing your business.

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More reasons to trust us!

Excellis IT is building a skilled team in IT support, customer support, digital marketing, and back-office services for modern companies.

Excellis it is an esteemed ISO/IEC 27001:2022 certified company

We achieved the prestigious certification by MSME in 2019

We are certified by the Central Vigilance Commission

We are an honoured members of NASSCOM since 2022

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and discover what our clients think about working with us.

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